Reference

How bossku96a Handles Your Personal Data

Your account information stays with us — not shared, not sold. This policy covers what we collect when you access bossku96a, how we use it, and the steps you can take to review or remove your data, available where local law permits.

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bossku96a How bossku96a Handles Your Personal Data
CONTACT OUR TEAM

Reach Us About Your Privacy

Have a question about your data or want to request a correction? Our support team handles privacy queries through the channels below. For account-specific requests, have your registered email ready so we can verify your identity before making any changes.

Team online

Live Chat

Start a live chat session from the account menu. Privacy and data queries are handled by the same team as account support — no separate queue.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name so we can locate your record and respond promptly.

Account Settings

Some data preferences — like marketing contact opt-outs — can be adjusted directly inside your account settings without contacting support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We keep data handling straightforward: collect what the account needs, protect it properly, and give you a clear path to review or remove it. Here is how each area works in practice.

Cookies and Device Data

We use session cookies to keep you logged in across your mobile browser and to remember your preferred lobby view. No third-party ad-tracking cookies are placed without your consent.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If a new device attempts access, a fresh OTP is required before the session opens — your account does not carry over automatically.

Data Retention

Active account data is kept for as long as your account remains open. Once you close your account, personal data is removed within the period required by applicable Malaysian regulations.

Your Right to Access

You can request a copy of the personal data we hold on your account at any time. Submit the request via live chat or email and we will respond within the timeframe required under applicable local law.

Common Questions About Your Data

These are the questions we hear most often about how bossku96a handles personal information. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and the device information used at registration. Payment references from Touch 'n Go eWallet, Boost, or GrabPay are stored as transaction tokens, not full credentials.

No. Authentication happens inside your own wallet app. We only receive a confirmation token after the transaction completes — your PIN and full account details never pass through our system.

Yes. Submit a deletion request via live chat or email with your registered account details. We will process it in line with applicable Malaysian data regulations and confirm once complete.

We do not sell or share your data with marketers. Data passed to payment processors like DuitNow or FPX is limited to what is needed to complete your transaction and is covered by their own privacy terms.

Go to your account settings and adjust your contact preferences directly. You can turn off promotional messages without closing your account or contacting support.

After account closure, personal data is retained only for the period required under applicable Malaysian financial and regulatory rules, then deleted or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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